Frequently asked questions

1 Who can rent a vehicle and what is the minimum period of rental?

Hirers should be at least 21 years of age and should hold a valid UAE driving license (at least for 6 months) in case of UAE Residence Permit holder and an International License in case of a Tourist Permit. The minimum rental period is 24 hours from the time of renting.

2 Is parking available and are there any procedures?

Parking in UAE is readily available. Parking along the road side is paid parking with parking meter installed all over UAE.

3 What about traffic violations?

Most roads in U.A.E. are radar controlled and it is in your interest to adhere to the speed limits which are clearly highlighted on road signs.

4 What do we do in the case of a breakdown or Accidents?

You can contact your supplier.

5 What kind of driver’s license is required to drive in the UAE and does it have to be an International License?

1. For UAE Resident Visa Holders: A valid UAE Driving License.
2. For Visitors (on visit/transit visa) from GCC Countries: A valid GCC country driving license.
3. For visitors from all other countries other than GCC countries (on visit/transit) : a valid international driving license.

6 Can I take the seats out of a van?

Sorry, all seats must remain in the van.

7 Can I tow with a car?

No. Towing is a violation of the rental agreement and is not permitted under any circumstances.

8 Can anyone other than me drive the car?

Yes an additional drive can be added on with a minimal charge. The counter staff is to be informed at the time of the rental and documents such as passport and valid driving license to be submitted.

9 How can I locate the nearest supplier rental location?

Please check your confirmation email to get all details about your supplier.

10 What happens if I drop the car at a different location than where I indicated?

When you change the return location outside the city limits a location based charge may apply.

11 What happens if I return the car late?

An Additional day charge is applied.

12 What is the policy on off-road driving?

Off-road use is a violation of the rental agreement and is not allowed.

13 Can I take the car to Oman?

Yes you can take the car to Oman which is subject to obtaining the Oman insurance letter and will be charged by your supplier. Please review the terms and conditions while renting the car.

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