Final Rentals Earns Dual Excellence in Service Awards – A Milestone Fueled by Customer Trust and Global Ambition

At Final Rentals, we believe that the journey is just as important as the destination, and every journey starts with trust. Today, we’re incredibly proud to share that this trust has been rewarded in the best possible way: Final Rentals has received not one, but two Excellence in Service awards from DiscoverCars.com, one of the world’s most recognized car rental platforms.

These honours were presented for our service excellence at two of the most important international travel hubs:

Belgrade Airport (Serbia)Las Américas International Airport (Dominican Republic)

This recognition is more than a badge—it’s a robust validation of the values we stand for: consistency, customer satisfaction, global accessibility, and operational excellence.

Recognized by Real Travelers

What makes these awards especially meaningful is how they were earned. These are not the result of advertising campaigns or self-nomination. They are based entirely on real, verified customer feedback from completed rentals. It is our users—people who booked with us, drove with us, and experienced our services—who chose us above dozens of competitors in highly competitive markets.

Both car rental in Serbia and car rental in the Dominican Republic represent challenging, fast-moving environments. With high footfall from global travelers, seasonal fluctuations, and ever-evolving customer expectations, only providers that deliver consistent quality stand out.

At Belgrade Airport, the gateway to Serbia’s historical and cultural treasures, we’ve managed to streamline the rental experience with efficient pickup/drop-off systems, multilingual support, and reliable fleet availability—even during peak seasons.

At Las Américas International Airport, a bustling hub serving the Caribbean and Latin America, we faced a different challenge—managing high-volume international tourism while offering friendly, fast, and cost-effective services. Yet again, our team exceeded expectations.

These awards tell a story of teamwork, operational excellence, and customer trust. They are a tribute to every Final Rentals partner, support staff member, fleet manager, and customer service agent who brings our brand promise to life, every single day.

Built on a Mission to Simplify Travel

Final Rentals started with a simple mission: to make renting a car as easy, accessible, and affordable as booking a flight or hotel room.

We recognized early on that the car rental industry often suffers from confusing pricing, hidden fees, and frustrating booking systems. We wanted to change that—and we did. From the beginning, our goal has been to offer affordable car rental across 50+ global tourist destinations, giving travelers peace of mind and true mobility wherever they go.

Our business is not just about cars—it’s about connection. Whether it’s a solo traveler exploring Europe, a family vacationing in the Caribbean, or a businessperson visiting a new market, we exist to support the journey, not just the transaction.

Our promise is straightforward:

Transparent pricingFlexible bookings and cancellationsFriendly and knowledgeable customer serviceReliable vehicles across diverse categoriesLocal partnerships that empower local economies

These guiding principles have enabled us to scale rapidly while maintaining a consistently high customer satisfaction rate.

A Culture That Delivers

Behind every smooth booking experience and every five-star review is a team that works relentlessly. What separates Final Rentals from many other platforms is not just our technology, but our people.

From customer care to operations, from digital marketing to our local franchise partners, we operate as one team with one vision: to redefine the way people experience car rentals.

We’ve created a culture that rewards initiative, values accountability, and encourages innovation. Every location we open and every city we serve is an extension of our core values.

These two new awards reflect the culmination of months—and in many cases, years—of hard work by these incredible teams. And while we take a moment to celebrate this achievement, we also view it as fuel for our next phase of growth.

Setting Our Sights Higher: Goals for the Road Ahead

As we look ahead, we’re not slowing down. Our next phase is about scale, smart growth, and sustained impact.

Here’s what we’re working toward:

1. Strengthening Our Global Footprint

We currently serve over 50 destinations across Europe, the Middle East, the Caribbean, and Asia. Our short-term goal is to expand that number to 100 within the next 12 months. That includes deeper penetration into high-value markets like the UK and EU, where demand for reliable, affordable car rentals is rapidly increasing.

2. Enhancing the Digital Experience

We are constantly upgrading our booking platform to make it even more intuitive, mobile-friendly, and fast. New features such as instant vehicle confirmation, loyalty programs, multi-language support, and AI-powered rental recommendations are already in development.

3. Sustainability and Smart Mobility

Final Rentals is committed to offering more eco-conscious travel options. In partnership with our local fleet providers, we are gradually introducing electric and hybrid rental vehicles into our inventory. We understand that the future of travel is green, and we aim to be at the forefront of that transition.

4. Franchise Growth and Local Empowerment

Our unique franchise model empowers local entrepreneurs to build thriving car rental businesses under the Final Rentals brand. We’re expanding this program to more cities, providing full operational support, marketing assistance, and access to our international booking platform.

Gratitude and Forward Momentum

These Excellence in Service awards are not just milestones—they are motivators. They remind us that when we put the customer first, everything else falls into place.

We’re grateful to DiscoverCars.com for this recognition and for being a trusted partner in helping travelers around the world connect with dependable rental services. A special thanks also goes out to our colleague and partner, Eelco Broekmeulen, whose insights and mentorship have played a pivotal role in our success story.

And most importantly, we thank our customers—the heart of Final Rentals. Your feedback, trust, and loyalty push us to keep improving, growing, and innovating.

Ask More About This Post

What makes Final Rentals different from other car rental platforms?

Final Rentals stands out by prioritising real customer experience, not just flashy pricing or big-name locations. Unlike platforms that act as aggregators, Final Rentals partners with local operators to offer personalised support, flexible bookings, and vehicles that match regional needs. With transparent pricing, 24/7 customer care, and no hidden fees, we focus on customer-first service, proven by our Excellence in Service awards from DiscoverCars.com. We serve over 50+ destinations and provide consistent value, whether you're booking a quick city trip or a cross-border road journey.

How did Final Rentals earn the Excellence in Service awards?

The awards were based on genuine customer feedback collected by DiscoverCars.com after completed rentals. Final Rentals earned top ratings for service quality at Belgrade Airport (Serbia) and Las Américas Airport (Dominican Republic)—both known for high traveler volume and intense competition. Customers praised the ease of booking, vehicle quality, helpful staff, and overall experience. These awards highlight operational consistency, quick service at busy airports, and customer satisfaction, proving Final Rentals is trusted by real travelers in the most demanding environments.

Why is Belgrade Airport a competitive market for car rentals?

Belgrade Airport serves as a major entry point into the Balkans, with millions of international passengers annually. Car hire in Serbia is highly competitive due to strong demand, especially among travelers exploring historic towns, national parks, or cross-border routes. Many global brands operate here, making it hard for smaller firms to stand out. Final Rentals’ recognition in this market shows how our localized partnerships, customer-first service, and booking efficiency set us apart—even in a crowded marketplace.

What makes car rental in the Dominican Republic unique?

The Dominican Republic is a tourism-heavy country, especially around Las Américas Airport. Car rental here comes with challenges like language barriers, tourist influxes, and the need for reliable support in remote areas. Final Rentals solves this by offering multilingual service, affordable pricing, and a curated fleet that fits both short-term and long-term travel needs. Our award-winning performance at Las Américas Airport shows we’re not just a global brand—we’re deeply connected to local traveler needs and infrastructure.

How does Final Rentals maintain service quality across 50+ destinations?

Consistency across multiple countries is achieved through strategic partnerships and a robust franchise model. Final Rentals empowers local operators by providing them access to its booking engine, brand guidelines, customer support training, and marketing infrastructure. This ensures customers receive high-quality service, whether they rent a car in Turkey, Serbia, the UAE, or the Dominican Republic. Regular performance reviews, technology upgrades, and customer feedback loops help us uphold a global standard without losing the local touch.

Is Final Rentals a good choice for budget-conscious travelers?

Absolutely. Final Rentals is built around the idea of affordable car rental across 50+ global tourist destinations. Our pricing is transparent, with no hidden costs or surprise fees. We offer free cancellations, regular promotional offers, and options ranging from compact cars to premium SUVs—all at competitive rates. With clear communication and a simplified checkout process, travelers know exactly what they’re paying for, making Final Rentals a competent and trustworthy choice for budget-savvy explorers.

How does Final Rentals ensure customer satisfaction in unfamiliar markets?

In emerging or lesser-known travel markets, customer trust is key. Final Rentals addresses this by investing in localized support, user-friendly mobile experiences, and multi-language booking options. We also use real-time fleet updates, responsive customer service, and flexible rental terms to handle the unpredictability of new markets. Customer reviews and high ratings across platforms like DiscoverCars.com show that our systems are working, even in regions where travelers are more cautious or unfamiliar with local driving norms.

What are Final Rentals’ goals for the next phase of growth?

Final Rentals aims to double its destination coverage from 50 to 100 cities within the next 12 months, with a strong focus on the UK, EU, and Latin America. In addition to expansion, we’re developing advanced features like AI-powered rental recommendations, loyalty programs, and instant booking confirmations. We’re also introducing electric and hybrid cars to meet growing sustainability expectations. Our mission is to redefine the global car rental experience through innovative technology, local partnerships, and customer-centric innovation.

How does Final Rentals support local entrepreneurs in the car rental space?

Through our franchise model, Final Rentals offers a turnkey solution for local operators to launch or scale their car rental businesses under a recognized global brand. Franchisees receive booking system access, customer support training, digital marketing tools, and operational best practices. This empowers local businesses while ensuring that Final Rentals customers receive the same high standard of service, whether they’re renting in a major city or a smaller tourist town. It’s a win-win model built on shared growth.

Why should I choose Final Rentals for my next international trip?

Choosing Final Rentals means choosing reliability, transparency, and a better rental experience wherever you travel. With award-winning service at top international airports, affordable options across 50+ tourist destinations, and a dedicated team that’s always a call or click away, we make car rentals easy and stress-free. Whether you’re planning a Balkan road trip, a beach getaway in the Caribbean, or a business trip in Europe, Final Rentals ensures you arrive ready and confident—with no hidden surprises.

Final Word

The road ahead is long, and the competition is tough. But Final Rentals was never built to play it safe—we were built to lead. With two new international awards in our corner, a growing team of passionate professionals, and a clear vision for what’s next, we’re more confident than ever in our journey.

Book Your Dream Ride NOW!